Help & FAQ
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How do I track my order?
Log in and go to Account → Order History to see the status of every order you've placed.
Can I cancel an order?
Yes — as long as it hasn't shipped yet. Open the order from Account → Order History and choose Cancel Order.
Do I need an account to buy something?
No — you can check out as a guest. Creating an account lets you save addresses and payment methods, and track order history.
How do I sell my own CDs or vinyl?
Register for an account, then go to Account → Sell Your Music to submit a listing. Listings are reviewed before they go live.
What condition are used items in?
Each listing shows its condition (New, Used - Like New, Used - Good, or Used - Fair) along with a description.
What payment methods are accepted?
Card payments processed securely at checkout. The specific processor is configurable — check with the store for current options.
How is shipping cost calculated?
Choose a shipping method at checkout; the cost is shown before you place your order.